Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Cheqtech Solutions Private Limited (CIN U62013KA2025PTC211387, “Qolab”, “we”, “us”), the operator of the Qolab platform at qolab.in. By creating an account, joining the waitlist, or using any feature of Qolab, you confirm that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, Refund Policy, and Cookies Policy.

If you're using Qolab on behalf of a company, agency, or other legal entity, you represent that you have the authority to bind that entity to these Terms. “You” means both you personally and the entity.

Qolab is an online marketplace that helps Indian Instagram creators, brands, and agencies discover one another, price collaborations fairly using real engagement data, book deals under escrow protection, and build verified reputation.

Operating entity

Cheqtech Solutions Private Limited

CIN

U62013KA2025PTC211387

GST

29AANCC2860N1Z0

Registered office

Unit 101, 139/88, Oxford Towers, HAL Old Airport Road, Kodihalli, Bengaluru – 560008, Karnataka, India

Contact

hello@qolab.in · +91 95800 88540

Qolab is an e-commerce marketplace entity under the Consumer Protection (E-Commerce) Rules, 2020, and an intermediary under the Information Technology Act, 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We provide the technology that connects creators, brands, and agencies — we do not make, sell, or own the creative content or campaigns that pass through the platform. Responsibility for content, deliverables, and campaign outcomes lies with the parties to each booking.

When you view a creator on Qolab before booking, we display the creator's Qolab handle, content categories, languages, and city. Upon booking confirmation, we additionally display the creator's registered business name (where applicable) and a customer-care contact channel (in-platform chat, plus our ops email hello@qolab.in).

• You must be at least 18 years old.
• You must have the legal capacity to enter into binding contracts under the Indian Contract Act, 1872.
• You must be based in India, or represent an entity based in India, to transact on the platform. Cross-border brand usage rights are addressed in Section 9.
• If you register as a creator, your connected Instagram account must be a Business or Creator account, and you must own it or have documented authorisation to manage it.
• If you register as a brand or agency, you must provide accurate company details and have authority to commission creator work on behalf of that business.

Creators

0% platform fee. You keep 100% of the creator rate agreed in your booking. No listing fee, no subscription, no exit fee.

Brands

10% platform fee applied on top of the creator rate on every successfully completed booking, plus GST (currently 18%) on that platform fee.

Agencies

0% platform fee to list your roster. When you act as the buyer (running campaigns on behalf of brand clients), the standard 10% platform fee applies on top of the creator rate. Your agency–creator commission split is internal and confidential.

GST treatment

Qolab charges GST on its platform fee and remits it to the tax authorities. The creator / agency receives the full creator rate; they are responsible for GST filings on that creator rate (if applicable to their turnover).

All Qolab-initiated charges appear transparently in the booking summary before the brand confirms payment. We will not add hidden fees, listing fees, subscriptions, or processing markups without updating these Terms and giving active users at least 30 days' notice.

You agree NOT to:

• Impersonate another person, brand, or Instagram account you don't control.
• Manipulate engagement metrics through engagement pods, paid likes, bot followers, or similar tactics.
• Circumvent Qolab's escrow, messaging, or pricing by conducting the same transaction off-platform. See Non-circumvention.
• Harass, threaten, or discriminate against any other user.
• Use Qolab to distribute illegal, obscene, or defamatory content, or to promote regulated goods (alcohol, tobacco, gambling) in violation of Indian advertising law.
• Attempt to reverse-engineer, scrape, or misuse the Qolab platform or our APIs.
• Initiate payment chargebacks after approving delivered content (see Section 8 and our Refund Policy).

Qolab is a platform for every real Indian creator, brand, and agency — regardless of religion, caste, gender, gender identity, sexual orientation, disability, region, or language. Users may not refuse bookings, disparage counterparties, or make platform decisions on any of these grounds.

Brands that refuse to engage verified creators on discriminatory grounds, and creators / agencies that refuse brands on those grounds, both breach these Terms and may be suspended. Brief-level preferences (e.g., “we're looking for a Tamil-speaking fitness creator in Chennai”) are targeting criteria, not discrimination, and are permitted.

Qolab connects you with brands / creators / agencies you likely would not have met otherwise. In return, you agree that for 12 months after any bona-fide interaction on the platform (a booking request, message, accepted deal, or completed collaboration) with another user you encountered via Qolab, any subsequent paid collaboration with that user will be conducted on the Qolab platform.

We may suspend or terminate your account immediately if we determine you have materially breached these Terms — including fake identity, manipulated metrics, circumvention, discrimination, or payment fraud. Where possible, we notify you with reasons and a chance to respond.

You may close your account any time from your dashboard or by emailing us. See the Data Deletion page for what happens to your data.

On termination: in-flight bookings still apply (escrow releases on approval or dispute outcome); platform fee is retained on completed bookings; any unsettled creator / agency payout is paid out to the registered bank account.

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control — including but not limited to: Meta / Instagram API outages or policy changes, Razorpay / RBI regulatory action, internet / cloud provider outages, cyber-attacks, natural disasters, pandemics, strikes, war, and governmental action. During a force-majeure event:

• In-flight bookings freeze; escrow continues to hold funds safely.
• We notify all active users via email and on the platform within 24 hours of the event becoming known to us.
• If the event persists for more than 30 consecutive days and makes performance of an in-flight booking impossible, either party may cancel the affected booking with a full refund to the brand.

Qolab provides the platform on an “as is” basis. We do not guarantee that every booking will succeed, that a particular creator will deliver a specific business outcome, or that Meta's Graph API will always be available. Analytics we display are sourced from Meta and reflect the data Meta provides at the time of sync.

To the maximum extent permitted by Indian law, Qolab's aggregate liability for any claim arising out of or connected to your use of the platform is limited to the greater of (a) ₹1,00,000 or (b) 2× the total platform fees you paid to Qolab in the 12 months preceding the claim. This cap does not apply to liability that cannot be limited under mandatory Indian law (e.g., fraud, gross negligence, death, personal injury).

We are not liable for indirect, incidental, or consequential losses — lost profits, loss of business reputation, loss of opportunity, or similar.

These Terms are governed by and construed in accordance with the laws of the Republic of India.

Any dispute arising out of or in connection with these Terms that cannot be resolved through Qolab's internal dispute process (Section 13) shall be finally settled by binding arbitration conducted in English in Bengaluru, Karnataka, before a sole arbitrator appointed by mutual agreement (and, failing agreement, appointed under the Arbitration and Conciliation Act, 1996). The courts of Bengaluru, Karnataka shall have exclusive jurisdiction for any matter requiring judicial intervention (e.g., interim relief).

We may update these Terms. For material changes, we'll email active users at least 30 days before the new Terms take effect and update the “Last updated” date at the top. Continued use of the platform after that date constitutes acceptance of the updated Terms.

Per Consumer Protection (E-Commerce) Rules, 2020 and IT (Intermediary Guidelines) Rules, 2021, we've appointed named officers. As a stage-zero startup, the same person currently holds all three roles (permitted under those Rules) — we'll separate them as we scale.

Grievance Officer

Saurabh Nishad (Founder). Handles E-Commerce Rules grievances + DPDP complaints. Resolution commitment: 15 working days typical, max 90 days for complex cases. Every grievance receives a ticket ID.

Nodal Contact Person

Saurabh Nishad. 24×7 coordination with Indian law-enforcement per IT Rules, 2021. Email with subject "LAW ENFORCEMENT — URGENT" for priority routing.

Chief Compliance Officer

Saurabh Nishad. Responsible for overall IT Rules compliance and due diligence.

Email

hello@qolab.in

WhatsApp

+91 95800 88540

Postal address

Unit 101, 139/88, Oxford Towers, HAL Old Airport Road, Kodihalli, Bengaluru – 560008, Karnataka, India